Frequently asked questions

Answers to common questions: referrals, when results are ready, test preparation, home sampling, insurance, payment and Bona Lab opening hours.

About the laboratory

Since when has Bona Lab been operating?

Bona Lab has been operating since 2000 and is one of the oldest private laboratories in Montenegro. It was founded in Podgorica at Trg Nikole Kovačevića no. 7 and today has five branches in Podgorica, Nikšić and Berane.

Visiting and booking

What are the laboratory opening hours?

The branches at Trg Nikole Kovačevića no. 6 and no. 7 in Podgorica, as well as the Nikšić branch, are open Monday–Friday 07:00–20:00 and Saturday 08:00–16:00. Stari Aerodrom and Berane are open Monday–Friday and Saturday 08:00–15:00. The laboratories are closed on Sunday.

How can I book a test or appointment?

Most laboratory tests do not require an appointment. Booking is required for the Helicobacter breath test and semen analysis, and can be arranged by phone, email, message or through the website.

Do you offer home sample collection?

Yes. Bona Lab offers sample collection at the patient's address. Call the laboratory to arrange a time and confirm availability.

Do you collect samples from children and babies?

Yes. Bona Lab collects samples from children and babies. Contact the laboratory before visiting to check any special preparation or branch availability.

What happens when I arrive and how long does sampling take?

For most tests you can visit without an appointment or a doctor's referral. At reception, you provide your personal identification number and contact details if you will not collect the report in person. Sampling usually takes about 5 minutes and the average wait is about 5 minutes, depending on the number of tests and current demand.

Do I need a doctor's referral for laboratory tests?

No. For most tests at Bona Lab you can come without a doctor's referral and without an appointment. At reception you provide your personal identification number and contact details if you will not collect the report in person.

Tests and results

Which laboratory diagnostic areas are listed?

Bona Lab provides comprehensive laboratory diagnostics: biochemistry, hematology, microbiology, immunology, pathology and genetics, as well as hormones, tumour markers, virology, allergies, autoimmune diseases, thrombophilia, histopathology and forensic medical expertise. Contact the laboratory to confirm a specific test.

How should I prepare for a test?

You do not need to fast for every test. Preparation, the required specimen and collection method depend on the specific test, so check the instructions with the Bona Lab team before visiting.

How quickly can I receive my test results?

Most tests can be completed the same day. Faecal calprotectin, rheumatoid factor, Anti-CCP and MxA/CRP are completed in approximately 15 minutes. The exact time for other tests depends on the specific analysis.

Which specialized tests does Bona Lab offer?

Bona Lab provides kinship testing, genetics, nutrigenetics and bone marrow analysis. Some specialized tests are carried out with renowned partner institutions. Pap tests and semen analyses are processed in-house, and the laboratory also uses a manual platelet counting method for additional result verification.

Reports

How can I receive my results and get them explained?

You can collect results in person or receive them by email or Viber, according to your preference. A qualified professional can explain the report, and the patient is contacted when a result requires urgent attention. Reports can be issued in Montenegrin and English.

What happens if a sample is not suitable?

If a sample is not suitable for reliable processing, repeat collection is available. The Bona Lab team will contact you and arrange the next step.

Services

Does Bona Lab provide specialist examinations?

Yes. In addition to laboratory diagnostics, Bona Lab also provides specialist services. Contact the laboratory for current specialties, doctors, schedules and prices.

Payment and insurance

How can I pay and is blood collection charged separately?

Payment is available by cash, card or bank transfer. Blood collection costs €1, while urgent processing has no additional surcharge. Podgorica and Nikšić have different price lists, and you can request the price of a specific test directly from the laboratory.

Which insurance companies do you work with?

Bona Lab works with Grawe, Sava and Dunav insurance. Contact the laboratory before visiting for information about using insurance and the required documentation.

Equipment and quality

Which laboratory equipment does Bona Lab use?

Key automated systems include the Sysmex XN-350 hematology analyzer, TOSOH AIA-900, Mini VIDAS and DiaSorin Liaison XL immunoassay analyzers, and the BioSystems BA200 biochemistry analyzer. Equipment is serviced annually and additionally when needed.

How does Bona Lab verify result accuracy?

Internal quality control is performed every day before patient samples are processed. Bona Lab also participates in the international PREVECAL clinical biochemistry programme by BioSystems S.A., with control samples 12 times per year. Every result is reviewed by a medical biochemist, and unusual findings are checked again and repeated when needed.

Locations and contact

Where are Bona Lab laboratories located?

Bona Lab – Prima has five active branches: Trg Nikole Kovačevića no. 7, Trg Nikole Kovačevića no. 6 and Petra Obilića bb in Stari Aerodrom, Podgorica; Radoja Dakića bb in Nikšić; and Milorada Jovančevića 43 in Berane.

What are the contact details for the Trg no. 7 branch?

The branch is located at Trg Nikole Kovačevića no. 7, Podgorica. Phone numbers are +382 69 424 081 and +382 20 218 628, and the email address is bonalabprima@gmail.com.

What are the contact details for the Trg no. 6 branch?

The branch is located at Trg Nikole Kovačevića no. 6, Podgorica. Phone numbers are +382 69 323 334 and +382 20 218 878, and the email address is bonalabprima@gmail.com.

What are the contact details for the Stari Aerodrom branch?

The Stari Aerodrom branch is located at Petra Obilića bb, Podgorica. Phone numbers are +382 20 651 101 and +382 69 129 900, and the email address is bonalabprimastari@gmail.com.

What are the contact details for the Nikšić branch?

The Nikšić branch is located at Radoja Dakića bb. Phone numbers are +382 40 685 685 and +382 69 199 899, and the email address is bonalabprimank@gmail.com.

What are the contact details for the Berane branch?

The Berane branch is located at Milorada Jovančevića 43. The phone number is +382 69 350 330, and the email address is bonalabprimaba@gmail.com.